Accessibility Statement


This accessibility statement applies to the website at

The Suffolk Says Thanks website is a part of a community campaign developed by the Emotional Wellbeing in the Community group, which is a collaboration of a number of public, health and voluntary sector organisations tasked with meeting the challenges of COVID-19 and specifically to support people’s mental health.

The website lead by the Public Health Suffolk team at Suffolk County Council.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Some parts of this website are not fully accessible:

  • Whilst we do not link to any internally produced documents, we do provide links to externally developed documents. The content and accessibility of these is outside of our control, and as such may not be fully accessible to screen reader software
  • The website includes large multi-page forms, and whilst we believe these to be accessible, we are happy to provide alternative off-line versions should users have this preference.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you within 14 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Public Health Suffolk at Suffolk County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exemptions identified below

Content that’s not within the scope of the accessibility regulations

Text content

  • There are a number of links, to downloadable documents, that have similar alt text (e.g. ‘Download this poster’).
  • This is assessed as unrealistic to describe the target of every linked document

Images, video and audio content

  • Alt tag missing in relation to upload form
  • The missing tag has been identified as relating to the close ’X’ image
  • As such there is no requirement to provide alt text, however, this should have an empty/null identifier (alt=””).
  • This has been raised with the form developers and will be rectified if a suitable resolution is identified

Interactive tools and transactions

  • There is a form label missing from the secondary/fall-back form upload method
  • This fallback field is only relevant to a minimal number of viewers.
  • This has been raised with the form developers and will be rectified if a suitable resolution is identified

PDFs and other documents

  • We provide links to externally organisations, whose resources may not be fully accessible.
  • These are outside of our control, however we will encourage these organisations to ensure these resources are fully accessible
  • Numerous linked documents are essentially and inherently visual. It would be unrealistic and unreasonable to describe the target of every linked download
  • The linked PDF planner contains complex tabular information which may not be fully accessible

Preparation of this accessibility statement

This statement was prepared on 03/09/2020.
It will be reviewed in September 2021 (or following any significant changes or developments, if sooner).
This website was last tested on 28/08/20. The tests were carried out by IJL Web Solutions.
We used the following approach to deciding on a sample of pages to test